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Doing everything right, but not seeing results?

Salesforce isn’t a “set it and forget it” tool: it should grow and adapt with your business.At Synexc, we don't just "maintain" Salesforce. We fuel it. We fix it. We future-proof it

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The Solution: Salesforce Managed Services

Admin & Platform Management

  • User & Role Management:New hires, team changes, access updates all managed securely and promptly.
  • Configuration Management:Fields, objects, validations, page layouts, apps we ensure everything is intuitive and efficient.
  • Release Readiness:With 3 major Salesforce releases a year, we prep, test, and deploy without disruption.

User Support & Issue Resolution

  • Tiered Support: Tier 1 for “how-to” questions, Tier 2+ for bug resolution and technical escalations.
  • Multi-Channel Helpdesk: Support via chat, email, phone, and ticketing systems, whatever works for you.
  • Usage Monitoring: We track adoption patterns and friction points to recommend training or workflow simplification.

Customization & Development

  • Declarative Enhancements: Lightning App Builder, Flows, Validation Rules, Record Types, done right.
  • Programmatic Development: Apex classes, Visualforce, LWC, Triggers, developed and governed to scale.
  • Sandbox Governance: Clean build-release-deploy cycles using appropriate environments and versioning.

Integration & Data Connectivity

  • Third-Party Integrations: ERPs, CTIs, e-signatures, customer portals, payment gateways, we’ve done them all.
  • API Monitoring: Make sure your integrations don’t break with updates or data volume changes.
  • Real-Time Syncing: Push and pull data without manual exports or duplication risks.

Reporting, Dashboards & Analytics

  • KPI-Centric Dashboards: For Sales, Service, Marketing, Finance, built to tell real stories, not just numbers.
  • Custom Report Types: Not just what Salesforce gives out-of-the-box, but what your leadership actually needs.
  • Data Quality Audits: Catch duplicates, mismatches, and drop-offs before they damage decision-making.

On-Demand Talent & SME Access

  • Salesforce Architects for scalable org structure
  • Industry Experts (SMEs) who know your sector’s regulations and KPIs
  • Specialist Developers for niche modules (CPQ, FSL, Pardot, Commerce Cloud)
  • Advisory Level Consultants for growth strategy and digital transformation

Change Management & Continuous Improvement

  • User Feedback Loops: Monthly or quarterly reviews to align CRM behavior with team realities.
  • Feature Rollouts: We don’t just activate new features, we make sure they land successfully with users.
  • Process Automation: We spot bottlenecks before you do and fix them with Flows, approvals, alerts, and escalations.

Strategy-First Operations

  • Business Process Alignment: We map Salesforce to your actual workflows—not generic best practices.
  • Org Health Audits: We scan for tech debt, clutter, and inefficiencies that slow your team down.
  • Roadmapping: Strategic planning of how Salesforce can support scale, automation, and experience across 6–12–24 months

Let’s Not Just Maintain Salesforce! Let’s Master It.

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Time to break the ice? We’d love to hear from you!

Whether you have a question, need expert advice, or are ready to transform your Salesforce experience, we’re here to help.